Returns & Refund Policy


Equipment & Merchandise

Our refund and returns policy lasts 30 days after receipt of the product by you. If 30 days have passed since the receipt date as confirmed by the postal carrier, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Session Bookings & Coaching

These items can only be refunded if we are informed by email of your cancellation NO MORE than 3 workign days prior to the session

To complete your return, we will require a proof of purchase (note we send an automated email confirming the purchase on the day of the transaction – this is sufficent evidence of purchase).

In the case of merchandise or equipment please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Equipment that has obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • An activity or coaching session cancelled less than 3 working days before its date


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

In respect of coaching or activity session bookings a refund will be processed as soon as possible after we have processed the cancellation.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, this usually takes between 3 & 5 days depending on your bank or card provider.

Late or missing refunds

If you haven’t received an agreed refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace merchandise or equipment items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 314 London Road, Dover CT17 0SY.

For Coaching or activity sessions you can request an alternate date, rather than a refund, we will check availability & advise accordingly.

Shipping returns

To return your product, you should mail your product to: 314 London Road, Dover CT17 0SY.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.